Cookie policy

We use cookies to help make better. By continuing to browse this website, you agree to our use of cookies. Please read below to find out more about cookies, how and why we use them on this site, and how you can control them on your computer or mobile device.

What is a cookie?

  • A cookie is a small file automatically downloaded onto a device such as a computer or mobile phone when you visit a website.
  • It allows the website to recognise your device if you return to the same website.
  • Cookies cannot be used to identify you personally.

There are two types:

Session cookies – these are temporary and are automatically deleted when you close your web browser. The next time you visit that particular site it will not recognise you and will treat you as a completely new visitor as there is nothing in your browser to let the site know that you have visited before.

Persistent cookies – these remain on your hard drive until you delete them or they expire. How long a cookie remains on your browser depends on how long the visited website has programmed the cookie to last.

How and why are they used?

They are used for a variety of purposes including the following:

  • They enable a service to recognise your device so you don't have to give the same information several times during one task.
  • By recognising that you may already have given a username and password, you don't need to do it for every web page requested.
  • They measure how many people are using services, so they can be made easier to use.
  • They provide analysis data to help us understand how you use our site and services.

When you visit you will see a banner appear at the bottom of the page advising you about this site's use of cookies and providing you with a link to this policy. You can prevent the banner from appearing each time you return to the site by clicking 'Hide this message', which itself will set a cookie to remember your preference.

If you visit the same website using different devices or web browsers (e.g. Internet Explorer, Firefox, Chrome, Safari, Opera), each browser will download cookies separately, so if you wish to block or delete them, you will need to do this separately for each browser that you use.

List of cookies used by uses two different types of cookie:-

First party cookies: those that are controlled by us and are used to remember your preferences. These cookies include:

  • “jp_geocoder_history” (expires after 10 years) – remembers locations that you recently searched for using our journey planner.
  • “catAccCookies” (expires after 1 month) – keeps the cookie advisory banner hidden.

Third party cookies: those that are created by other companies' content, which we have embedded within this site (e.g. social media feeds and sharing buttons by Facebook, Twitter and Google+). We also anonymously monitor usage of this website using Google's Analytics service. These cookies are controlled by third parties:

How can I block or remove cookies?

Cookies can be blocked or deleted individually, or all together, from your web browser. Some web browsers offer a 'private browsing' or 'incognito mode', which will automatically delete all cookies and browsing history when you close the browser window.

The majority of features on should function normally if you decide to block cookies, however we rely on anonymous monitoring of people's use of the site (through cookies) to improve your overall experience.

How can I find out more about cookies?

You can find out more about cookies by visiting the following sites:

  • – UK Information Commisioner's Office

See also